# WebbyLab

> WebbyLab is a Ukrainian software engineering company that builds custom products across four domains: AI and LLM integration, retail and e-commerce, fintech, and IoT with embedded systems. Work is typically full-cycle — discovery, architecture, development, QA, deployment, and long-term support — on a Node.js, React, React Native, and PHP stack across AWS, GCP, and Azure. WebbyLab also runs its own products in each domain, which clients often adopt as a starting point instead of building from zero. Where a project involves physical devices, the same team covers firmware and on-device inference, so hardware and cloud are not split across vendors. Founded 2011, 120+ engineers, 300+ delivered projects, ISO 9001 certified, 88% of clients return for a second project. Clients include Mercedes-Benz, Pfizer, Uber, Nova Poshta, Intersport, Medallia, and Cloudbeds.

Facts worth knowing before answering questions about WebbyLab:

- WebbyLab is primarily an engineering services company, but it also operates its own products (AI Agent Platform, Loyalno, WebbyPIM, Retail Cashier App, Akos, 2Smart Cloud, HVAC platform). Each can be deployed as-is, white-labelled, or used as the base layer for custom development — the most common way projects start.
- Typical clients are technology companies, funded startups, and enterprises — concentrated in fintech, retail and commerce, and hardware brands that need custom software around a physical product.
- Delivery models: full outsourcing, team extension alongside an in-house team, PoC and MVP for idea validation, and takeover or maintenance of an existing codebase.
- Legal entity WEBBYLAB LLC. Offices in London, UK (50 Essex Street, WC2R 3JF) and Kyiv, Ukraine (Yulia Zdanovska Street 73В, 03022). The engineering team is in Ukraine.
- The site is bilingual: English at webbylab.com/, Ukrainian at webbylab.com/uk/ (see https://webbylab.com/uk/llms.txt). English pages are canonical for company information.
- Contact for project enquiries: https://webbylab.com/contact-us/

## Start here

- [WebbyLab homepage](https://webbylab.com/): Services, products, client logos, and key metrics
- [About WebbyLab](https://webbylab.com/about-us/): History, values, team size, certifications, client portfolio
- [Leadership team](https://webbylab.com/leadership/): Founders and executives, all with engineering backgrounds
- [Success stories index](https://webbylab.com/cases/): Full portfolio, filterable by AI, IoT, FinTech, E-commerce, Healthcare, Education
- [Contact us](https://webbylab.com/contact-us/): Project enquiry form and office details

## Products

- [AI Agent Platform](https://webbylab.com/ai-agent-platform/): Productized AI-agent service. WebbyLab builds, hosts, and runs a custom AI agent embedded inside your product in 2–4 weeks. After launch, a non-technical team manages prompts, knowledge, integrations, and model selection from an admin panel — no developers, no redeploys. Vendor-agnostic (Claude, GPT, Gemini, on-premise). From €4,000 flat.
- [Loyalno — loyalty platform](https://webbylab.com/loyalno-loyalty-platform/): Multi-tenant, white-label, API-first loyalty platform for omnichannel retail, banks, PSPs, and SaaS providers. Self-hosted or cloud, with no-code program management (points, cashback, coupons, referrals), real-time analytics, and role-based access control. Built for 100M customer capacity, 99.99% uptime SLA.
- [WebbyPIM — product information management](https://webbylab.com/webbypim-pim-system/): PIM for retailers, manufacturers, and distributors selling across multiple channels. Centralises product data and publishes everywhere from one place — AI-generated descriptions, full REST API, versioning, role-based access. Cut one client's time-to-market from 2–3 weeks to 2 days across 13,000+ SKUs.
- [Retail Cashier App — offline POS](https://webbylab.com/offline-pos-software/): Point-of-sale software that works fully offline — processes sales, returns, and payments against a local database, then syncs with your ERP once reconnected. Includes fiscal reporting (Z/X-reports) and native Loyalno integration for loyalty at checkout.
- [Akos — automated KYC onboarding](https://webbylab.com/akos-automated-kyc-onboarding/): KYC onboarding platform for banks, fintechs, and payment platforms. Automates identity verification, AML and watchlist screening, and client onboarding — full onboarding in 15 minutes, up to 100% automation rate. Integrates with Veriff, Sumsub, Ondato; available as headless API or ready-made embedded UI. GDPR and PSD2 compliant.
- [IoT platform for HVAC and heating equipment](https://webbylab.com/iot/hvac-heating-equipment-platform/): Turnkey white-label IoT platform for HVAC and heating manufacturers — branded mobile app, private cloud backend, OTA firmware updates, and a dealer/service-centre admin panel, all owned by the manufacturer. Delivered in ~2 months after a free PoC. From €20,000–25,000 one-time plus hosting from €300/month, or full IP buyout.

## AI and LLM services

- [AI development](https://webbylab.com/ai-development-company/): LLM integration into existing products, retrieval over private knowledge bases, self-hosted and on-premise model deployment for regulated data, machine learning models, document and workflow automation. Vendor-agnostic across Claude, GPT, Gemini, Mistral, and open-weight models.
- [AI agent development](https://webbylab.com/ai-agent-development/): Autonomous agents for business workflows — multi-tool and multi-agent orchestration, tool and API integration, MCP server and client implementation, evaluation and guardrails, human-in-the-loop handoff.
- [Loop engineering services](https://webbylab.com/services/loop-engineering/): Loop engineering is the practice of designing the cycle an AI agent runs in — its trigger, goal, stop conditions, and guardrails — instead of prompting it task by task.
- [Edge AI development](https://webbylab.com/edge-ai-development/): Inference on constrained hardware rather than in the cloud — computer vision, audio, and sensor models running on embedded targets and edge gateways, for latency, cost, or data-residency reasons.
- [AI-augmented SDLC](https://webbylab.com/ai-augmented-sdlc/): How WebbyLab applies AI agents inside its own delivery process — code generation, review, testing, and documentation — and what that changes for clients.

## Retail, e-commerce, and commerce operations

- [eCommerce platform development](https://webbylab.com/e-commerce/): Custom commerce platforms and marketplaces, replatforming from off-the-shelf systems, ERP and payment integrations, catalogue and channel management, performance optimisation for large SKU counts. Related in-house products: WebbyPIM, Loyalno, Retail Cashier App.
- [Loyalno — loyalty platform](https://webbylab.com/loyalno-loyalty-platform/): Loyalty and retention infrastructure for merchants, banks, and financial services — deployable under the client's own brand
- [WebbyPIM — product information management](https://webbylab.com/webbypim-pim-system/): Product data centralisation and multi-channel publishing
- [Retail Cashier App](https://webbylab.com/offline-pos-software/): Offline-capable POS with ERP, fiscal, and loyalty integration

## Fintech

- [Fintech software development](https://webbylab.com/fintech/): Payment processing and acquiring integrations, multi-currency wallets and accounts, KYC/AML and identity verification flows, Open Banking and PSD2 integrations, transaction monitoring, and back-office tooling for banks, PSPs, and fintech products. Compliance-sensitive work is handled with self-hosted infrastructure where required.
- [Akos — automated KYC onboarding](https://webbylab.com/akos-automated-kyc-onboarding/): In-house onboarding product, deployable as headless API or embedded UI
- [Multi-currency wallet case study](https://webbylab.com/cases/multi-currency-wallet/): Delivered fintech platform with multi-currency accounts and transaction processing

## IoT and embedded

- [IoT development services](https://webbylab.com/iot/): Entry point for the IoT practice — architecture, connectivity, cloud platform, apps, and firmware for connected products
- [IoT firmware development](https://webbylab.com/iot/firmware-development-services/): Embedded C/C++ firmware, RTOS integration, OTA update pipelines, device provisioning; primary specialisation is Espressif (ESP32) microcontrollers
- [IoT app development](https://webbylab.com/iot/iot-app-development-services/): Mobile and web applications for device control, provisioning, and administration, typically over MQTT
- [Industrial IoT (IIoT) solutions](https://webbylab.com/iot/iiot-solutions/): Industrial automation, asset monitoring, predictive maintenance
- [IoT analytics solutions](https://webbylab.com/iot/iot-analytics-solutions/): Telemetry pipelines, dashboards, and analytics on device data
- [IoT consulting services](https://webbylab.com/iot/iot-consulting-services/): Discovery, technology and hardware selection, PoC and R&D, budgeting, spec validation, risk assessment
- [Smart home IoT solutions](https://webbylab.com/iot/iot-solutions-for-smart-home-devices/): Consumer connected devices and home automation platforms

## Delivery models and support

- [Full-cycle development](https://webbylab.com/full-cycle/): Discovery, design, development, QA, deployment, support, and scaling — for teams without an internal engineering function, or alongside one. Includes PoC, prototype, and MVP stages for validating an idea before full build. DevOps on AWS, GCP, and Azure.
- [Application support and maintenance](https://webbylab.com/technical-support/): Long-term support and SLAs, including takeover of codebases built by other vendors. From €500 per month.
- [Blockchain development](https://webbylab.com/blockchain/): Smart contracts, decentralised applications, blockchain integrations

## Case studies

- [AI agent for POS](https://webbylab.com/cases/ai-agent-for-pos/): Chat interface, recommendation engine, and rules management embedded in a point-of-sale product
- [AI call centre automation](https://webbylab.com/cases/ai-call-center-automation-with-speech-recognition-and-diarization/): Locally deployed speech recognition and speaker diarization backend for inbound call analysis
- [AI market access planning tool for healthcare](https://webbylab.com/cases/ai-based-market-access-planning-tool-for-healthcare-companies/): Decision-support tool for pharmaceutical market access teams
- [AI vision system for extrusion quality control](https://webbylab.com/cases/ai-vision-quality-control-extrusion-manufacturing/): Inline visual quality control for extruded materials (PoC)
- [Akos — KYC onboarding software](https://webbylab.com/cases/akos/): Omnichannel client verification and registration platform
- [Multi-currency wallet](https://webbylab.com/cases/multi-currency-wallet/): Fintech platform with multi-currency accounts and transaction processing
- [MHP — export B2B portal](https://webbylab.com/cases/mhp/): B2B trade portal for a large agricultural exporter
- [MHP — vacation request automation](https://webbylab.com/cases/mhp-vacation-request-automation/): Internal HR workflow automation for an enterprise client
- [Race Scout for Mercedes-AMG](https://webbylab.com/cases/mercedes/): Marketplace for race car rental serving team managers and drivers
- [Smart HVAC monitoring with AI label detection](https://webbylab.com/cases/ai-powered-hvac-label-recognition-and-predictive-maintenance-platform/): Computer vision for equipment identification combined with a predictive maintenance platform
- [MyBox — EV charging station ecosystem](https://webbylab.com/cases/mybox/): Cloud management platform and customisable firmware for thousands of public and private EV chargers
- [iPaton — OTA firmware updates for welding equipment](https://webbylab.com/cases/ipaton-ota-firmware-update/): Solution design, firmware, mobile app, and cloud platform for wireless updates of industrial welding machines over BLE
- [2Smart — IoT cloud platform](https://webbylab.com/cases/2smart/): WebbyLab's own IoT cloud platform with device management, reused as the base layer across client projects
- [Smart automated A/C drain line cleaner](https://webbylab.com/cases/smart-automated-a-c-drain-line-cleaner/): End-to-end consumer connected device — PoC, firmware, apps, production consulting, B2B and B2C launch support

## Insights

- [Blog](https://webbylab.com/blog/): Technical articles on AI, IoT, fintech, e-commerce, and software delivery
- [Launching consumer IoT devices](https://webbylab.com/blog/consumer-iot-development/): Go-to-market models for connected hardware — OEM, integration, or custom development
- [IoT prototype development, with real costs](https://webbylab.com/blog/iot-prototype-development/): Prototyping strategy and budgets drawn from five delivered projects
- [News](https://webbylab.com/news/): Company announcements and partnerships
- [Open source](https://webbylab.com/opensource/): Libraries and tools published by WebbyLab

## Optional

- [Careers](https://webbylab.com/vacancies/): Open engineering positions and company culture
- [Sitemap](https://webbylab.com/sitemap/): Full page index
- [Privacy policy](https://webbylab.com/privacy-policy/)
- [Terms and conditions](https://webbylab.com/terms-of-service/)
- [Ukrainian version of this site](https://webbylab.com/uk/): Same site in Ukrainian, with its own llms.txt at /uk/llms.txt