Technical Support & Maintenance

Stop Losing Money to
Platform Instability.

Dedicated technical support for React, React Native, Node.js, and PHP applications. We eliminate vendor lock, unpredictable freelancer hunting, and silent production failures — so you can run your business, not your IT.

15+ Years in market
88% Clients return for 2nd+ project
9.5 NPS score
<0.1% Downtime guarantee
Who this is for

Sound familiar?

We built this service for SMB owners across Europe who rely on a custom web or mobile product — but don't have a dedicated in-house IT team to keep it healthy.

💥

Platform crashes kill your revenue

Every hour of downtime burns your marketing budget, idles your ops team, and drives customers to competitors. The real cost is never just the outage — it's the ripple effect.

🕳️

IT is a black box

No in-house dev team means no visibility. You don't know if your backups work, what's outdated, or what's silently failing. You only find out when something breaks.

🔄

Freelancer carousel

Constantly searching, onboarding, and replacing freelancers. Each handoff loses context. Fixing the last developer's decisions costs more than the original work.

🔒

Vendor lock & security risk

One person holds all the keys. Leaked credentials, no OWASP practices, zero documentation — you're one disgruntled ex-contractor away from a serious incident.

💸

Unpredictable costs

Infrastructure bills spike. 3rd-party service pricing changes without warning. New features cost 3× what was estimated. You can't plan when nothing is transparent.

🐌

New features drag forever

Your existing team is stuck in maintenance mode, or simply lacks the expertise. Every new feature request turns into a 3-month saga with unclear outcomes.

The difference

Before WebbyLab vs. After

Without WebbyLab
With WebbyLab
😩 CEO spending hours managing freelancers and context-switching into IT issues.
🎯 Dedicated manager + shared Slack channel. We understand your business and handle task setup end-to-end.
🐛 Business waits days for a bug fix that's blocking operations.
⚡ SLA-backed response. Up to 4 working hours for critical bugs — we sign it.
🔑 Compromised credentials creating security vulnerabilities you don't even know about.
🛡️ Systematic OWASP security approach embedded in our SDLC from day one.
🤷 "I think we have backups... somewhere." No real recovery plan.
🔄 We know how to restart everything. Documented runbooks, tested recovery procedures.
📊 Unclear invoices, no estimates, no reporting. Where did the money go?
📋 White LLC, transparent invoices and reports, monthly cost breakdowns.
🔗 Trapped with your existing team. No documentation, no knowledge transfer.
📂 Full documentation & ownership handed to you. We make you independent, not dependent.
💥 Unpredictable 3rd-party service costs, outages, and surprise pricing changes.
⚙️ Optimized infrastructure. We audit, recommend, and monitor only what you actually need.
The starting point

€200 Technical Audit

Before we commit to anything, we need to understand your actual state. No fluff — just an honest, actionable picture of where you stand.

€200 one-time

A focused 4-hour technical assessment that maps your infrastructure, stack, security posture, and deployment risk. You get a prioritized report — not just a list of problems, but the business impact of each one.

You walk away knowing exactly why your team is struggling and what it will cost to fix it. No commitment required.

If you proceed to a support plan, the €200 is fully deducted from your first month.

Book Your Audit
Phase 1

Infrastructure & "The Pulse"

  • Access audit — VPN, SSH, Cloud Console, Git, CI/CD
  • Environment mapping — is there a staging environment, or is everyone testing in production?
  • Server CPU/memory log review — spotting silent spikes and errors
Phase 2

Stack & Dependency Health

  • Version check — Node.js, PHP, framework versions; EOL identification
  • 3rd-party integrations inventory — Stripe, Twilio, AWS S3, etc.
  • Automated dependency scan for high-priority security vulnerabilities
Phase 3

Deployment & Documentation Reality Check

  • How hard is it to push a hotfix to production? Manual = high risk
  • Run the app locally from the README — if it fails in 20 min, documentation is dead
  • Backup verification — when was the last backup? Has recovery ever been tested?
AI-augmented workflow

Support powered by AI tools

We apply the same AI-augmented SDLC to every support task — faster incident diagnosis, higher code quality, and more value from every support hour.

AI Incident Diagnosis

Our dedicated MCP connects to CloudWatch and other log providers. AI pre-diagnoses incidents — spotting patterns and root causes before an engineer opens a ticket. Logs are sanitized to strip secrets and PII before any AI processing.

Automated Code Review

Every change passes through our self-hosted GitLab MCP before human review. AI catches regressions, security anti-patterns, and style violations automatically — so engineers focus on business logic, not boilerplate checks.

Continuous Security Scanning

Automated dependency vulnerability scans run on every PR. AI prioritises findings by actual business risk — not just CVSS score — and feeds directly into STRIDE/DREAD threat modelling. Zero hardcoded credentials, enforced by CI/CD.

AI-Assisted Test Generation

When fixing bugs we feed acceptance criteria into AI to generate Mocha, Chai, or PHPUnit test cases — ensuring the fix holds and test coverage grows with every ticket closed, not just on greenfield features.

Human in the Loop — always.

AI accelerates diagnosis, review, and test generation. Every commit is owned and signed off by a named WebbyLab engineer. "The AI made a mistake" is never an acceptable explanation.

Google Gemini Anthropic Claude BYOK model

Your code is processed under a strict Bring Your Own Key model. It never trains external AI models.

Support plans

Pick your coverage tier

All plans include SLA-backed support, a dedicated contact, and transparent monthly reporting. Upgrade or expand at any time.

Starter
€500/month
  • 1 production server monitoring
  • 10 hours technical support
  • SLA 9–18 CET, Mon–Fri
  • Incident response & bug fixing
  • Monthly health report
€35/hr beyond plan
Get started →
Growth
€1,200/month
  • 5 production servers monitoring
  • 30 hours technical support
  • SLA 9–18 CET, Mon–Fri
  • Incident response & bug fixing
  • Full security & OWASP review
  • Infrastructure cost optimization
  • Feature development capacity
€35/hr beyond plan
Get started →
Enterprise
Custom
  • Unlimited server coverage
  • 30+ hours guaranteed support
  • Extended or 24/7 SLA windows
  • Dedicated engineering team
  • White-label or NDA arrangements
 
Let's talk →

SLA commitment

Numbers we stand behind

9–18 CET support window
<4h Response for critical bugs
Mon–Fri Coverage days
EU+UA Served regions
White LLC Transparent legal entity
Why choose us

We're a technical partner, not just a vendor

15
Years supporting products like yours

We've worked with Brain, MHP, Epicentr, and dozens of SMBs across Europe. We know what breaks and how to prevent it.

10+
Years of continuous support on some products

Not a sprint team that disappears after launch. We maintain long-term relationships because we actually care about your system's health.

88%
Client return rate for second projects

That number doesn't happen by accident. It reflects trust built through transparent processes and delivered results.

9.5
NPS score from active clients

We survey regularly. The score is high because our engineers communicate like partners, not like ticket-closers.

Security-first approach

We follow OWASP standards and embed security review into every sprint. Our SDLC prohibits hardcoded credentials, mandates dependency scanning, and includes automated security checks in CI/CD.

<0.1%Downtime SLA
€35/hDev rate beyond plan
2nd, 3rdSupport lines
Technology coverage

What we support

We cover the JavaScript (Node, React, Vanilla), PHP ecosystem and React Native mobile apps — the stack powering the vast majority of World SMB web and mobile products.

React React Native Node.js PHP TypeScript Next.js Laravel WordPress Magento OpenCart MySQL / PostgreSQL AWS Docker GitLab CI/CD CloudWatch Redis REST / GraphQL Stripe Mobile Apps (iOS / Android)

Running a different stack? Tell us what you have →

Get in touch

Start with a €200 audit.
Get tech peace of mind.

Fill out the short form and we'll respond within 1 business day. Six targeted questions help us understand your situation before the first call — so we skip the small talk and go straight to what matters.

If the audit confirms we're a fit, the €200 is credited toward your first month of support.

✓ Response as soon as possible

    First name*

    Last name*

    Work email*

    Which tech stack is your product built on? *

    Annual business revenue

    How many production servers are running your product?

    Biggest technical pain right now

    Anything else we should know?

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