AI Agent Platform
AI Agents for Ecommerce &
Software Products
WebbyLab builds custom AI agents for online stores and software products — grounded in your catalog or data, connected to your systems, managed by your team. No developers required after launch.
Generic Chatbots Don't Know Your Catalog or Your Data
Your shoppers ask spec- and stock-level questions. Your users ask questions your product's data already answers. Off-the-shelf bots can't do either — so the questions land on your team instead.
Lost sales after every promotion
Inquiry spikes after a sale or launch hit faster than support can staff. Shoppers who don't get an answer in minutes buy from a competitor instead.
After-hours shoppers go cold
Your best buyers browse at night and on weekends. Generic FAQ bots can't answer real sizing, spec, or compatibility questions — so the cart gets abandoned.
Support tickets for what's already in your docs
Users file a ticket instead of self-serving, because your existing chatbot can't actually query your product or your data. Your team answers the same question for the hundredth time.
Every business question waits on engineering
A simple "what happened last month" question becomes a ticket to engineering or the data team. By the time the answer comes back, the moment to act on it has passed.
Not a Chatbot — A Fully Orchestrated Agent With Business Logic
Every response is generated from your system prompt + custom instructions + enabled skills + MCP-connected systems (ERP, CRM, your product's data) + RAG knowledge base.
Knowledge ingestion
Provide docs, manuals, product catalogs, FAQs. Ingested into RAG — no manual tagging required.
Admin panel setup
Configure tone, instructions, escalation rules, and model selection — without developers.
Multi-channel deploy
Go live on website widget, mobile app, WhatsApp, Telegram, Slack — pre-built connectors.
Pipeline intelligence
Agent scores leads, tags conversations, and pushes notifications to CRM or Slack based on signals.
Escalation logic
Auto-create CRM tickets, transfer to human, or flag for review — fully configurable in plain text.
Continuous tuning
Monitor all conversations in admin panel. Adjust instructions, swap models, add docs — no redeploy.
Built for Teams That Can't Wait 6 Months for Custom AI
Part of our broader AI Agent Development practice — this page covers the productized platform version.
Non-technical team manages everything
After launch, your team controls all instructions, models, and knowledge — no developer dependency, ever.
Model-agnostic by design
Switch between Claude, GPT-4, Gemini, or a local private model from the admin UI. Zero code changes.
Closes the full sales pipeline loop
Lead scoring, tagging, and CRM push — not just answers. The agent works the entire customer pipeline.
Custom integrations with any 3rd party
Connect your CRM, ERP, or PIM — even catalogs with 100,000+ SKUs. MCP-based architecture means any API is reachable.
2–4 weeks, not 6–12 months
Start with the demo, customize with your documents and instructions, deploy to production — in one sprint.
On-premise & private model ready
Point to local Ollama, vLLM, or LM Studio. All data stays within your infrastructure — critical for regulated industries.
An AI Agent That Actually Knows Your Catalog
Not a scripted chat widget. An agent wired into your live catalog, inventory, and CRM — so every answer is grounded in real stock and real specs, even at 100,000+ SKUs.
Guides shoppers to the right product, 24/7
Shoppers ask sizing, spec, and compatibility questions your generic FAQ bot can't answer. This agent reasons over your live catalog and inventory — then hands off to a human at the right moment to close.
- Answers spec, fit, and compatibility questions from your real catalog
- Checks live stock before recommending or promising a product
- Escalates to a human sales rep the moment a shopper is ready to buy
Deflects "where's my order" before it's a ticket
Order status, returns, and exchange questions are the highest-volume, lowest-value tickets your team handles. The agent resolves them instantly, connected directly to your order and CRM data.
- Resolves order status, returns, and exchanges without a human
- Logs every conversation and order update to your CRM automatically
- Recovers abandoned carts with a personalized follow-up
One agent, every channel your shoppers use
Your shoppers browse on your website, your mobile app, and messaging apps interchangeably. One agent, one knowledge base, consistent answers everywhere.
- Deploys on your website widget and inside your mobile app
- Also live on WhatsApp, Instagram, and Facebook Messenger
- Same catalog knowledge and CRM sync on every channel
Why not just plug in an off-the-shelf AI shopping agent?
- Off-the-shelf agents answer from a script or a shallow FAQ index. This one is wired directly into your ERP and CRM, so it reasons over your real catalog — accurately, even past 100,000 SKUs.
- Cost per conversation stays low as you scale. MCP retrieval pulls only the product data relevant to each question instead of feeding your whole catalog into every prompt — so token costs don't explode with catalog size.
- We deliver the integration work — ERP, CRM, web, and mobile — as one working system. Not a DIY toolkit you have to wire together and maintain yourself.
Is this for you?
You're a fit if you check one of these two profiles:
Ecommerce
Software Products
Best fit: 100+ orders per day, catalogs of 10,000+ SKUs
An AI Copilot and Analytics Agent, Embedded in Your Product
Your users shouldn't file a ticket for something your product already knows. Your business team shouldn't need a data analyst to answer a business question.
Embed AI into your web and mobile app in 2–4 weeks
Your users need answers from your product's docs and data right now — without a ticket, without waiting for support, without leaving your app. We deploy it in 2–4 weeks — a fraction of what in-house development costs.
- Deploys inside your web app, mobile app, or as a Slack bot
- Answers product and account questions from your real docs and data
- Isolated architecture — zero risk to your existing codebase
- Model-agnostic — not locked to any LLM provider
Give your business team direct access to their own data
Every insight requires a ticket to the data team. Every decision waits for a report. Meanwhile, patterns and opportunities buried in your data volumes are invisible — no analyst could surface them manually.
- Connects to PostgreSQL, MySQL, APIs via read-only MCP connectors
- Surfaces anomalies, trends, and correlations automatically
- On-premise ready — data never leaves client infrastructure
- RBAC, data encryption, 2FA — enterprise-grade for regulated industries
Why not just bolt on a generic AI chatbot?
- Generic chatbots answer from a static script. This agent is wired into your actual product data and docs via RAG + MCP, so answers stay accurate as your product changes.
- MCP-based retrieval keeps token costs predictable at scale — it fetches only the data relevant to each question instead of stuffing your whole schema into every prompt.
- We handle the integration end-to-end — web, mobile, data connectors, and RAG ingestion — delivered as one system your team can run without engineering.
Common Questions
For a standard deployment — storefront widget, mobile SDK, or in-product panel plus RAG and CRM/ERP integration — 2–4 weeks covers everything: catalog or knowledge ingestion, system prompt setup, integration testing, and go-live. Large catalogs or multi-channel/ERP integrations may extend the timeline to 6 weeks.
No. The admin panel is built for non-technical users. Your team can update instructions, upload new documents, swap AI models, review conversations, and adjust escalation rules — all without code or a developer. Changes take effect on the next request, no redeploy needed.
The platform is model-agnostic. You can connect Claude (Anthropic), GPT-4 (OpenAI), Gemini (Google), or any OpenAI-compatible endpoint including local models via Ollama, vLLM, or LM Studio for on-premise inference. Switching providers requires zero code changes.
Yes. Catalog and CRM integration is handled via MCP (Model Context Protocol) connectors supporting STDIO and HTTP transports. We connect to Shopify, WooCommerce, Magento, HubSpot, Salesforce, Pipedrive, or any custom ERP/CRM with an API — including catalogs of 100,000+ SKUs. The agent can check stock, create leads, update records, and trigger workflows based on conversation signals.
Escalation logic is fully configurable in the admin panel. You define exactly when and how the agent hands off: auto-create a CRM ticket, notify the right team on Slack, transfer to a live chat agent, or schedule a callback. The agent never leaves a customer without a next step.
Yes. The platform supports full on-premise deployment where all data stays within your infrastructure. We also offer RBAC (role-based access control), data encryption at rest and in transit, 2FA, and full audit logging. This is particularly important for FinTech, Legal, and Healthcare clients.
Yes. For software products, it ships as an embeddable widget or SDK for your web app, an in-app panel for mobile, or a Slack bot — isolated from your existing codebase, so there's zero risk to what you've already built. For ecommerce, it deploys as a website widget and inside your mobile app alongside WhatsApp, Instagram, and Messenger.
The ROI math works best at 30+ customer conversations per day — whether that's shoppers, support requests, or business questions. Company size-wise, we typically work with 10–500 employee ecommerce and software companies.