Home Blog eCommerce Successful E-Commerce Ecosystem [All you need to know]

Successful E-Commerce Ecosystem [All you need to know]

January 13, 2022
12 minutes to read

Written by:

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Alexey Krol

CBDO

Building bridges between experts, who deliver outstanding solutions, and companies willing to implement modern technologies to grow their business.

FAQ
How to build an e-commerce ecosystem?

First, you should define the business processes taking into account the best possible practices, channels and user experience. Only after that, you need to choose tools and platforms and decide if you need a custom solution or existing “out of the box” tools that fit your business processes.

How does the customer journey fit into the e-commerce ecosystem?

Customer journey starts from an offline store or web app and includes all the parts like customer service support, delivery, that require ERP, CRM, UX/UI font store and other back office systems to work properly.

How does payment processing work in an e-commerce ecosystem?

You should use a secure terminal or protected gateway that shields customers’ private financial information during transferring money from customer to merchant.

What is the role of logistics in the e-commerce ecosystem?

The logistics are crucial for user experience (orders delivery, availability etc) and warehouse supply.

What’s the difference between an online retail and an e-commerce ecosystem?

An ecommerce ecosystem includes all the back and front office systems like ERP, CRM, OMS, WMS etc. while online retail is just about sales channels on the internet.

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